Terms of service
This website is owned and operated by RECREATIONAL HOLDINGS LIMITED trading as Fish City Hamilton who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.
Our Contact Details Are:
Fish City Hamilton
P O Box 5610,
Frankton,
Hamilton 3242
New Zealand.
Phone: 07 846 6675
Fax: 07 846 6674
Email: showroom@fishcity.co.nz
General Terms & Conditions
These terms and conditions apply to your order. At any time we may change our terms and conditions, so please read these in the future when placing your next order.
By browsing, purchasing and using this site, you agree to our terms and conditions and have read and understand all disclaimers, terms and conditions relating to the use of Fish City's online shopping web site.
Fish City reserves the right to update or change the information contained in these terms and conditions when necessary. Fish City can decline an order at any time, remove online accounts or modify details when required. If an order is cancelled by Fish City and it has been paid for a refund will be given once clearance of the original payment has been made.
All information on the Fish City web site is for general use to assist users. We take all practical steps to minimize errors and provide accurate information. Fish City will not accept liability for any loss or damage that may be directly or indirectly from any opinions, advice, information or representation on the Fish City web site.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforce-ability of the remainder.
By creating an online account with Fish City you are consenting to receiving electronic communications (emails) from Fish City. These communications may include: account status updates, order status updates and other information relating to the online account service.
Each communication gives the recipient the option to unsubscribe at any time.
We understand all privacy concerns and can assure you that Fish City does not disclose buyers' information to third parties other than when order details are processed as part of the order fulfillment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
- Take and fulfill customer orders.
- Administer and enhance the site and service.
- Only disclose information to third-parties for goods delivery purposes.
Changes to your online account details can also be done by emailing us and we will make the required modifications.
Fish City Hamilton Club Card - Double points which equals every $100 spent will earn you a $10 voucher to put towards your next purchase.
Availability
If for any reason we are unable to supply the item you have ordered, we will contact you. Please be aware that there may be slight differences to the products pictured. The differences can happen when the supplier of a product improves the original product without updating advertising or pricing. These are minute differences and will be of equal or better quality than what has been advertised.
Please note not all stock is carried at our store at all times but orders are welcome. Please allow 2-3 working days for this service. No responsibility is taken for stock unavailability due to supplier issues.
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
Billing Terms & Conditions -
All our products sold instore and online are priced accordingly and shipping fees will vary in price due to size and location of shipping address. See below for what payment types we accept.
Payment Types
We accept Visa, MasterCard, Farmlands Card (In-store only), Laybuy, Zip and AfterPay. All prices include GST of 15% unless specified. We also accept internet banking / direct credit transfers. Please be aware that internet banking payments can take up to 2 business days.
Laybuy -
Laybuy offers online shoppers a simple interest free payment plan that lets you secure your purchase today and pay for it in 6 equal payments, once a week for 6 weeks.
Laybuy performs a credit check to obtain a credit score on all new users upon registration. Once your credit score has been confirmed and your account has been verified, Laybuy assigns your Laybuy limit and you can begin shopping immediately.
The first payment equal to one sixth of the purchase price occurs once your order is completed. The remaining 5 payments are processed each week on the day of the original purchase from your nominated card. No further action is required and all account information including a payment schedule can be viewed, at any time, through your Laybuy account.
Once you select Pay by Laybuy at checkout and complete your purchase, the Merchant ships any products directly to you at the delivery address you have requested. If your purchase is a ticket for a service, this will be emailed to you.
Terms and Conditions Laybuy Consumer Terms
*As per the T&C's of Laybuy Firearms and/or ammo purchases can not be done using the Laybuy Tender Type.
Zip (Previously PartPay) -
Zip allows you to get what you need now, but pay over 4 interest free installments. You pay 25% up front, then another 25% for the next 3 fortnights.
Unlike traditional finance options Zip have no establishment fees, monthly fees or interest as long as you make your payments on time. You only pay the advertised + Shipping price.
Simply choose Zip as Payment option Online, or In-store. Approval only takes 2 minutes. You will need a valid NZ debit or credit card and a NZ Drivers license.
*As per the T&C's of Zip Firearms and/or ammo purchases can not be done using the Zip Tender Type.
AfterPay -
Afterpay allows you to pay for your purchase over 4 instalments due every 2 weeks. You pay 25% up front, then another 25% for the next 3 fortnights.
You must be over 18 years old and be the authorised holder of an eligible debit/credit card to apply.
You do not need to register prior to making your first Afterpay purchase.
When you are making a purchase, simply choose Afterpay as your payment method at checkout. If it’s your first time using Afterpay, you will provide payment details as usual to complete your purchase.
Once your first order is approved, your Afterpay account is created. All you need to do is visit www.afterpay.com to set up a password, and you will be able to make more purchases using Afterpay by simply entering your log in details upon checkout.
AfterPay Terms of Service (New Zealand)
*As per the T&C's of AfterPay Firearms and/or ammo purchases can not be done using the AfterPay Tender Type.
Klarna
To offer you Klarna’s payment options, we will pass to Klarna certain aspects of your personal information, such as contact and order details, for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you.
For general information on Klarna, you can find here. Your personal data is handled per applicable data protection law and according to the information in Klarna’s privacy policy.
*As per the T&C's of Klarna Firearms and/or ammo purchases can not be done using the Klarna Tender Type.
Bank Deposit -
Account Details Are;
Account Name: Fish City
Account Number: 02 - 0316 - 0502605 - 00
Please use your order number and name as a reference.
We understand that sometimes errors are made but please be aware that if you choose to pay by internet banking / direct credit and you make a deposit to another account in error, Fish City is unable to take responsibility or aid in recovering the deposit and is unable to send the goods on the order. If this should occur contact your bank as soon as possible and they can request the deposit be reversed on your behalf.
If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice to your nominated email address. All reasonable care is taken with our stocking levels and pricing but in the case of any errors we have included this term to protect us. If we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason you will be contacted first to ensure that the price or replacement product is acceptable.
Cancellation and Modifying Orders
You can view the contents and the total amount in your shopping cart before you place your order with Fish City Hamilton. Once your order has been submitted successfully you will receive your order confirmation via email. Your order will then enter the courier process almost immediately. Once your order is in the courier process, no further changes can be made to the order. A separate order will need to be completed should you wish to add any additional products. Should you wish to cancel your order altogether once you have received your Order Confirmation Email and entered the courier process, you must contact us immediately. Depending on what stage of the packing and dispatch process your order is at, Fish City reserves the right to deduct a 10% handling and administration fee.
Gift Vouchers
When gift vouchers are redeemed online the full value of the voucher must be in used in one transaction.
Not redeemable for cash.
Our Legal Obligations -
Consumer Guarantees Act 1993
The Consumer Guarantee Act sets out minimum standards for goods sold by Recreational Holdings LTD (trading as Fish City Hamilton). In the event that goods sold are not of good quality or are faulty, the customer has the right to a repair, replacement or a refund.
Fair Trading Act 1986
The Fair Trading Act is designed to protect the customer being misled, either intentionally or unintentionally. This applies to all aspects of the promotion and sale of goods and services including: pricing; where the product was made; where the product is from; the meeting of New Zealand safety standards; availability of products in store and the sales techniques used. The Commerce Commission enforces the Fair Trading Act 1986