This website is owned and operated by Fish City who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.
Our Contact Details Are:
P O Box 5610,
Phone: 07 846 6675
Fax: 07 846 6674
Email: [email protected]
If for any reason we are unable to supply the item you have ordered, we will contact you. Please be aware that there may be slight differences to the products pictured. The differences can happen when the supplier of a product improves the original product without updating advertising or pricing. These are minute differences and will be of equal or better quality than what has been advertised.
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept Visa, MasterCard and American Express. All prices include GST of 15% unless specified. We also accept internet banking / direct credit transfers. Please be aware that internet banking payments can take up to 2 business days.
Account Details Are;
Account Name: Fish City
Account Number: 03 - 0306 - 0615470 - 00
Please use your order number and name as a reference.
We understand that sometimes errors are made but please be aware that if you choose to pay by internet banking / direct credit and you make a deposit to another account in error, Fish City is unable to take responsibility or aid in recovering the deposit and is unable to send the goods on the order. If this should occur contact your bank as soon as possible and they can request the deposit be reversed on your behalf.
If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice to your nominated email address. All reasonable care is taken with our stocking levels and pricing but in the case of any errors we have included this term to protect us. If we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason you will be contacted first to ensure that the price or replacement product is acceptable.
Freight and Guarantees
Fish City has kept freight charges to a minimum which includes insured courier delivery almost anywhere in NZ. We reserve the right to amend our freight charges from time to time.
We charge our freight based on the size of a parcel and additional charges may also be added to large items like Chilly Bins. This charge will apply when you process your order.
We allow pickups and can refund postage costs if you prefer to pick your item up.
Pick Up from Fish City Cnr Kahikatea Drive & Latham Ct, Hamilton: Free
We dispatch your order when we receive confirmation of your cleared funds. We will normally send your order on the same or next business day. Most deliveries are overnight but there are exceptions for example inter-island or rural deliveries. Courier companies generally allow an extra working day for Rural Delivery and depending on your order size inter-island is 2 - 4 days. If you would like a more definite time frame please contact us. You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
Fish City takes all possible steps to ensure that delivery of your purchase is as prompt as possible but we cannot accept liability for any loss or damage arising from delay or not delivering within the allocated time. If for any reason we have not dispatched your order within 14 days or the date of order, you can cancel your order. Cancelling the order terminates the contract with Fish City and if any payments have been made for this order we will refund you.
Deliveries that are made by Couriers require a proof of delivery signature. Couriers will not leave goods at an unattended address unless requested in writing by you at the time you place your order. If you choose to instruct us for non proof of delivery then Fish City or the Courier Company will not be liable for any loss of the order.
If the nominated address is unattended when the courier calls, they will leave a delivery card which will advise you where the shipment can be collected from. Some couriers offer another delivery time for your convenience. Always check your order for damages or missing items before signing for the package.
The risk in the item or items to be supplied to you shall pass to you at the time that the item or items first leave our storage facility en route to your delivery address. Any item couriered is insured by the Courier Company. They have stringent guidelines for making claims and anything outside these guidelines will be declined. Damages or failure of deliveries need to be reported within 14 days. Please contact us and we will assist you in making the claim.
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
General Terms & Conditions
These terms and conditions apply to your order. At any time we may change our terms and conditions, so please read these in the future when placing your next order.
By browsing, purchasing and using this site, you agree to our terms and conditions and have read and understand all disclaimers, terms and conditions relating to the use of Fish City's online shopping web site.
Fish City reserves the right to update or change the information contained in these terms and conditions when necessary. Fish City can decline an order at any time, remove online accounts or modify details when required. If an order is cancelled by Fish City and it has been paid for a refund will be given once clearance of the original payment has been made.
All information on the Fish City web site is for general use to assist users. We take all practical steps to minimise errors and provide accurate information. Fish City will not accept liability for any loss or damage that may be directly or indirectly from any opinions, advice, information or representation on the Fish City web site.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.
By creating an online account with Fish City you are consenting to receiving electronic communications (emails) from Fish City. These communications may include: account status updates, order status updates and other information relating to the online account service.
Each communication gives the recipient the option to unsubscribe at any time.
We understand all privacy concerns and can assure you that Fish City does not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.
Changes to your online account details can also be done by emailing us and we will make the required modifications.
Goods purchased for personal use have to meet a standard stated by the Consumers Guarantees Act 1993. Goods may be returned if they are not of an "acceptable quality" which means "they are not fit for the purpose intended". This means the product is defective and we are happy to refund you on the return of the item as long as it is in the original packaging and condition as when you received it. Unfortunately we are unable to refund some items due to piracy issues or any special orders. Special orders are items that are "just for you" an example of this is a non stocked product, line cut to specific length, modified rods etc. Other non refundable items include any used items, software, videos, books, DVD's and cut to length line, rope.
Refunds on returns will be processed on receipt of the goods after inspection.
Goods can be returned to;
Cnr Kahikatea Drive & Latham Court,
Please include a copy of your original invoice as proof of purchase.
You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value.
Any goods returned should be in saleable condition.
Cancellation and Modifying Orders
You can view the contents and the total amount in your shopping cart before you place your order with Fish City, New Zealand. Once your order has been submitted successfully you will receive your order confirmation via email. Your order will then enter the courier process almost immediately. Once your order is in the courier process, no further changes can be made to the order. A separate order will need to be completed should you wish to add any additional products. Should you wish to cancel your order altogether once you have received your Order Confirmation Email and entered the courier process, you must contact us immediately. Depending on what stage of the packing and dispatch process your order is at, Fish City reserves the right to deduct a 10% handling and administration fee.